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Four inboxes, each watched by the people who can answer. Support is staffed continuously while an event is running.

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Four inboxes, each watched by the people who can actually answer. Pick one and your message is routed straight there.

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Response times

EnquiryTarget replyWhile an event is live
Platform or account problem12 hoursUnder 1 hour
Result objection24 hoursSame day
Prize or payout query2 working days—
Partnership enquiry2 working days—
During a live event, support is staffed continuously. If something breaks mid-window, write to support and keep trading — the clock does not stop, and your trade log is the record whatever happens to your screen.